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February 19, 2009 - Beyond Customer Satisfaction
Beyond Customer Satisfaction: 7 Ways to Build Lifelong Relationships that THRIVE
In today's hypercompetitive market, if you snooze, you lose! Everybody's out for your customer's business and if you don't continually revise, revamp and reenergize your customer care efforts your customers may just get emotionally attached to someone else.
Loyalty is an emotional connection and one that pays off big. Join Customer Loyalty Expert JoAnna Brandi as she reveals simple strategies for building emotional bank accounts, discovering your customer's intangible needs, and creating the kind of relationships that generate additional sales, referrals and profits.
11:30 a.m. - 12:00 pm Registration Check-in and Networking
12:00 pm - 1:30 pm Program and Lunch
Register early to avoid additional $10 walk-up fee. Members $38, Non-Members $48
For additional details, click on register.
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